Comprehensive preparation for the ITIL 4 Foundation exam. Covers the Service Value System, four dimensions of service management, key ITIL practices, and guiding principles. Aligned with the ITIL 4 Foundation exam syllabus from AXELOS/PeopleCert. Taught by Dr. Ian Wilkinson. Level: Beginner. Category: IT Operations. Enroll to access AI-powered lessons, quizzes, live instructor sessions, and a verifiable certificate.